Citrix TIPs Series: Create your digital workspace with Citrix and Google - Citrix Certifications

Citrix and Google have worked together for a long time. The relationship started in 2011 when we embarked on a seven-year partnership to deliver secure apps and desktops on Chrome devices, and it continues to grow. Over time, we’ve introduced device management with Citrix Endpoint Management, supported Android smartphones, integrated new Citrix Content Collaboration features and more.

Chromebooks and Citrix Workspace

Fast forward to today with the integration of Chrome devices with Citrix Workspace and Citrix Cloud on Google Cloud Platform (GCP) and we have a compelling story for a solution for SaaS apps, secure web applications, and virtual apps and desktops that can be rapidly deployed and centrally managed.

One such example is a hot-desking experience, where users can grab an available Chromebook and access their Citrix Workspace to work with their required files and applications from a single pane of glass. Applications can be delivered via single sign-on while meeting corporate security requirements, and data can be accessed, shared, and collaborated on directly from the Chromebooks as well as from virtual apps and desktops. Devices can be managed from a central location through Citrix Endpoint Management and Chrome Enterprise.

Deploying Citrix Cloud on GCP

With the announcements of power management and Citrix VPX for Google Cloud Platform deployments, we can now deploy Citrix Cloud on GCP. Google Cloud offers some unique benefits, such as a global network with cross-region subnet options and custom instance definitions that can change the way Citrix Cloud deployments are designed and implemented. Citrix has worked with Google to define some design patterns for implementing Citrix on GCP, and we have options from simple proof of concept to enterprise-class deployments, as well as some cool scripting to rapidly deploy, expand, and destroy a proof of concept solution for initial testing.

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Citrix and DXC: A winning digital combination - Citrix Certifications

Last year at Citrix Summit, DXC kicked off the event with the Cloud Innovator Award. And throughout 2018, we focused on explaining the when and how to our enterprise customers around end-user experience, security, and hybrid and multi-cloud choices when deploying Citrix Cloud.

At Citrix Summit ’19, we saw the commitment to cloud services pay off. DXC came away from the event with multiple honors that recognized the growth and commitment in engagement and success.

It gives me pleasure to share that DXC took home the following awards:

• 2019 Citrix Innovation Award for Partners, for its workspace project with Saab, in which DXC delivered a global digital workspace with Citrix that allows real-time collaboration. Learn more here and in the video below.
• WW GSI Partner of The Year, for marked pipeline growth.
• Cloud Acceleration Partner of the Year, for multiple new focused teams and a substantial investment in Citrix Cloud education.
• Americas GSI Partner of the Year, for significant investment in sales training and technical certification to help support our sales priority of up-leveled conversations with the C-suite. The results led to notable above-expectation product bookings and pipeline heading into FY19.

In addition, DXC had a tremendous Q4 in 2018 with Citrix and closed one of the top Citrix Cloud deals in EMEA. All in all, it was a fantastic year!

We congratulate DXC for all of this achievement and we look forward to continuing growing our business, accelerating to the cloud, and enabling our customers’ success.

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Citrix Analytics unifies threat intel with Microsoft Security Graph - Citrix Certifications

Citrix enables a user-centric approach to security. Sure it’s old news by now, but it still deserves analysis because of its security implications. SaaS is replacing many enterprise applications, and much of what’s left is being moved to and hosted in public clouds. And users themselves are ever more mobile, blurring the line between work and life and using multiple devices — personal and corporate-provided — to get work done.

In this environment, traditional perimeter-based security is no longer sufficient or even viable. At the same time, the enterprise need for security is all the more critical, and it’s important to balance user productivity and security. If you’re in charge of enterprise IT, how do you know that the user who logs in from anywhere, accessing your critical applications and content, is not compromised or is not a malicious insider? How do you react quickly to bad user behavior and prevent the loss of valuable information as soon as the behavior is detected?

Citrix technologies enable users to be productive anywhere, on any available device, while at the same time securing applications and content and providing complete control to the IT admin. This was realized through Citrix Virtual Apps and Desktops, is now extended by the Citrix Digital Workspace, and encompasses SaaS and Web-based content as well.

Citrix Analytics powers the Citrix Digital Workspace to form a secure envelope around the user. It gathers data that span applications, content, and networking to get a detailed view of user activity and employs advanced ML algorithms on the data collected to monitor user activity, flag suspicious behavior, and enable automated actions. This helps the security operations team to scale easily by filtering the signal from the noise and and to address real threats quickly.

Integration of Risk Indicators from Microsoft Security Graph

We are pleased to announce the integration of risk indicators from Microsoft Security Graph to augment data collected from Citrix portfolio products.

By ingesting security risk indicators and user and entity inventory from the Microsoft Security Graph API and integrating them with Citrix risk indicators, security admins have a unified threat intelligence view across their Citrix and MS portfolio. Combing the intelligence across the product portfolios will improve the breadth and accuracy of the signals as well as enable admins to take mitigative actions across both product portfolios.

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Citrix Recognized for Customer Support Excellence - Citrix Certifications

When it comes to delivering world-class customer support, Citrix Systems, Inc. (NASDAQ:CTXS) is a recognized leader. The company today announced that for the third straight year, it has received Outstanding Assisted Global Support Certification from the Technology Services Industry Association (TSIA), the world's leading organization dedicated to advancing the business of technology services.

“By achieving TSIA’s Global Rated Outstanding Assisted Support certification, Citrix has once again demonstrated industry leadership in assisted customer support delivery.   We are proud to honor them with this outstanding achievement and thank the Citrix team for their continued dedication to customer assisted support innovation,” said Tom Pridham, TSIA’s SVP & GM, Strategic Services and Global Accounts.

The TSIA Operational Best Practices (OBP) program is a rigorous certification process that rates the capabilities of an organization across all aspects of their assisted support operations, including more than 140 best practices. As part of the process, auditors listen to customer support calls, review key procedures and evaluate outcomes. Upon completing its inspection of Citrix, TSIA determined that the company’s support operations exceeded all industry benchmarks.

“At Citrix, our success is driven by the value we create for customers and the results we help them achieve. That’s why in addition to delivering market-leading technology, we also provide access to expertise and support programs that enable customers to make the most of their solutions and optimize their investments,” said Mark Schmitz, Senior Vice President, Business Operations, Citrix. “We are pleased to again be recognized by the TSIA for our assisted technical support excellence and will continue to deliver the support our customers need to drive positive outcomes for their business.”

The 2018 Rated Outstanding Assisted Support certification is the latest in a string of accolades that Citrix has received for the strength of its support and services programs, including:

• The TSIA STAR Award for Best Practices in Knowledge Management and Best Practices in Service Offer Development.
• The NorthFace ScoreBoard Award for World Class Excellence in Customer Service for Support, Education, and Consulting.
• The Insights to Action (I2A) Silver Award from Qualtrics.

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